FAQ

Frequently Asked Questions

1. What types of headphones do you sell? We specialize in high-quality headphones and earbuds, including:

  • Over-ear / on-ear wireless headphones (with ANC for noise cancellation)
  • True wireless earbuds (in-ear)
  • Noise-cancelling models for travel, work, or focus
  • Gaming headsets, workout earbuds, and audiophile options

2. Are your headphones authentic and from trusted brands? Yes! All products are 100% authentic from leading brands (Sony, Bose, Sennheiser, Apple, Anker Soundcore, and more). We never sell counterfeits – your purchase is backed by manufacturer warranties where applicable.

3. How do I choose the right headphones? It depends on your needs:

  • For commuting/travel: Look for strong ANC (active noise cancellation) and long battery life.
  • For workouts: Sweat-resistant true wireless earbuds with secure fit.
  • For music lovers: Over-ear models with balanced sound and high-res audio support. Check product pages for detailed specs, and our fit guides help with sizing (especially for over-ear comfort).

4. What are your shipping options and times to the US? We offer reliable options (business days, excluding weekends/holidays):

  • Express Shipping (3-6 business days): $20 – Fastest for quick delivery.
  • Free Shipping (7-14 business days): $0 – On qualifying orders (most items qualify, no minimum often).
  • Free Standard Shipping (7-14 business days): $0 – Same reliable free option.
  • Standard Shipping (7-14 business days): $10 – Affordable ground shipping.

Orders typically ship within 1-2 business days with tracking sent via email. Times may vary by location or carrier.

5. Do you ship to Alaska, Hawaii, or internationally? We currently ship only to the continental United States. For Alaska, Hawaii, or international shipping, contact us for custom quotes.

6. What is your return policy? 30-day returns for unused headphones in original packaging and condition (no wear, odors, or damage). Customer pays return shipping unless defective/damaged. Full refund after inspection. Exchanges for different models/sizes welcome (you cover return, we cover outbound).

7. How do I care for my headphones?

  • Over-ear: Wipe earcups with a soft, damp cloth; avoid submerging. Store in a cool, dry place.
  • Earbuds: Clean tips regularly with provided tool; keep charging case dry.
  • General: Avoid extreme heat/sun; charge properly to maintain battery health.

8. Do your headphones come with warranties? Most include manufacturer warranties (typically 1-2 years) for defects. Contact us with your order number if you have issues – we'll assist with claims.

9. Can I get help picking the best pair? Of course! Email support@horizonscons.com or use live chat. Tell us your budget, use case (music, calls, gaming, etc.), and preferences – we're happy to recommend based on current top models.

10. Still have questions? Reach out anytime – we're here to help you find the perfect sound!